IVAO - Notice history

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Notice history

Jul 2026

WorldServer unavailability due to cloud provider maintenance
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are seeing a stable recovery of the WorldServer. We will continue to monitor further.

  • Identified
    UTC
    Identified

    Due to a ongoing maintenance by our cloud provider, our WorldServer is currently unavailable.
    While the issue is identified, we are monitoring the maintenance progress to ensure a recovery as quick as possible.
    We apologize for the impact this is causing.

    Thank you for your understanding.

Service Instability Due to Provider Outage
  • Resolved
    UTC
    Resolved

    Our service provider has confirmed that all affected systems have now been stabilised, and our services have returned to normal operation. As a result, we are closing this incident.

    We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience whilst the issue was being resolved.

    Happy flying and happy controlling!

  • Identified
    UTC
    Identified

    We are currently experiencing service instability due to a partial outage affecting our infrastructure provider.

    We are working closely with our provider to restore full service as quickly as possible. For the latest updates, you can monitor the relevant incidents on OVHcloud's status page:

    We apologise for the inconvenience.

WorldServer Update
  • Completed
    05 Jul 2026 at 00:53UTC
    Completed
    05 Jul 2026 at 00:53UTC

    Everything seems to be functioning properly, and the maintenance has now been completed.

    Thank you for bearing with us during the maintenance. Happy flying and controlling!

  • Update
    05 Jul 2026 at 00:47UTC
    Update
    05 Jul 2026 at 00:47UTC

    The update has now been deployed successfully. We are currently monitoring the server to ensure everything is functioning as expected.

  • In progress
    05 Jul 2026 at 00:45UTC
    In progress
    05 Jul 2026 at 00:45UTC
    Maintenance is now in progress
  • Planned
    05 Jul 2026 at 00:30UTC
    Planned
    05 Jul 2026 at 00:30UTC

    During this maintenance, we will roll out the WorldServer v1.18.2.0 update and carry out essential maintenance. This release includes:

    • Emergency fix for a bug that caused the WorldServer to stop sending updates to the tracking service

    The maintenance is expected to take around 15 minutes. During this time, users may be momentarily disconnected.

    We apologise for any inconvenience this may cause and appreciate your patience whilst we complete the update.

WorldServer restarted
  • Resolved
    UTC
    Resolved

    Dear members,

    Due to a similar issue that we had yesterday, we had to issue a WorldServer restart.
    While the issue is identified, it will require a WorldServer update that we are currently working on.
    We apologize once again for the issue.

    Thank you for your understanding.

Missing Tracker Data
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We believe the underlying cause of the Tracker/WebEye issue has been identified and mitigated. Services are currently operating normally, and we are continuing to monitor the situation closely to ensure stability.

    Thank you for your patience while we worked to address this issue.

  • Identified
    UTC
    Identified

    We are currently investigating an issue affecting Tracker/WebEye, which may result in delayed or missing flight and controller data.
    To mitigate the issue, we had to restart WorldServer.

    Our team is actively working to identify the cause while normal operation should already be restored. We will provide further updates as more information becomes available.

    We apologize for the inconvenience and appreciate your patience.

Jun 2026

WorldServer Update
  • Completed
    29 Jun 2026 at 22:20UTC
    Completed
    29 Jun 2026 at 22:20UTC

    Everything seems to be functioning properly, and the maintenance has now been completed. We are marking this maintenance as complete, but will continue to monitor the server throughout the night.

    Thank you for bearing with us during the maintenance. Happy flying and controlling!

  • Update
    29 Jun 2026 at 22:12UTC
    Update
    29 Jun 2026 at 22:12UTC

    The WorldServer update has now been rolled out, and we are currently monitoring the system to ensure everything is functioning properly.

  • In progress
    29 Jun 2026 at 21:57UTC
    In progress
    29 Jun 2026 at 21:57UTC
    Maintenance is now in progress.
  • Planned
    29 Jun 2026 at 11:55UTC
    Planned
    29 Jun 2026 at 11:55UTC

    During this maintenance, we will roll out the WorldServer v1.18.1.0 update and carry out essential maintenance. This release includes:

    • Stability improvements.

    • Restricted the 'No Voice' flag so it can only be enabled by authorised users.

    The maintenance is expected to take around 30 minutes. During this time, users may be momentarily disconnected.

    We apologise for any inconvenience this may cause and appreciate your patience whilst we complete the update.

May 2026

Major Outage Affecting Services
  • Resolved
    UTC
    Resolved

    All affected services have remained stable following the recovery actions taken earlier, and we are not currently observing any service impact.

    We will continue to closely monitor the situation, as our service provider's maintenance activities are still ongoing. Whilst we do not anticipate further disruption, there remains a possibility of service degradation until their work has been fully completed.

    Thank you for your patience and understanding. Happy flying/controlling!

  • Monitoring
    UTC
    Monitoring

    Most of our services have now stabilised and are operating normally. We are currently verifying the status of all remaining affected components.

  • Identified
    UTC
    Identified

    One of our service providers inadvertently degraded their service whilst performing maintenance, resulting in reduced capacity. This caused several nodes in our Kubernetes cluster, which hosts the majority of our websites and APIs, to become unresponsive.

    Our team is actively working to restore service and is manually scaling the cluster to recover affected systems as quickly as possible. We will continue to provide updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    A major outage affecting one of our key service providers is currently impacting most of our services. We are in contact with the provider and will share updates as more information becomes available.

Users cannot send World Tour PIREPs
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are aware that users cannot submit World Tour PIREPs at this moment. We are investigating the issue.

Tracker API
  • Postmortem
    UTC
    Postmortem

    During a manual cluster resource rebalance, a load surge caused a temporary unavailability of our Web Cluster control plane.
    This prevented the normal scaling and operations from completing successfully.

    For future cluster maintenance operations, a slower and more gradual rollout of our deployments will be made to avoid the surge we faced today.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are not seeing any further impact at the moment.
    We will continue monitoring for the time being.

  • Identified
    UTC
    Identified

    We are seeing a recovery of the services.
    We will continue monitoring this issue.

  • Investigating
    UTC
    Investigating

    We are experiencing a partial outage on the Tracker API. A cluster upgrade is currently in progress.
    We are currently investigating this incident.

Web Cluster Migration
  • Completed
    20 May 2026 at 15:57UTC
    Completed
    20 May 2026 at 15:57UTC

    We have completed the migration for all of our high traffic pages and APIs.
    There will be some ongoing adjustments for the upcoming days but we are not expecting any impacts.

    Thank you for your comprehension during this maintenance period.

  • Update
    18 May 2026 at 18:40UTC
    Update
    18 May 2026 at 18:40UTC

    We have now completed the Community Forum migration. The Forum is once again open and is currently being monitored by our team to ensure everything is functioning correctly.

    Thank you for your patience and for bearing with us during the maintenance.

  • Update
    18 May 2026 at 16:11UTC
    Update
    18 May 2026 at 16:11UTC

    We are now beginning the migration of the Community Forum. During this time, the Forum will be temporarily unavailable to the public for a few hours. We apologise for the inconvenience and appreciate your patience.

  • Update
    17 May 2026 at 21:52UTC
    Update
    17 May 2026 at 21:52UTC

    A WorldServer restart may occur around 01:00 UTC. Brief instability or short interruptions may be experienced during this period, though we will do our best to minimize any impact.

  • Update
    12 May 2026 at 19:31UTC
    Update
    12 May 2026 at 19:31UTC

    We are expecting a 5 minute window of downtime on most of our APIs and Web pages starting within the next few minutes.
    Active pilot and ATC sessions should continue operating normally without interruption.

  • In progress
    12 May 2026 at 18:00UTC
    In progress
    12 May 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned
    12 May 2026 at 18:00UTC
    Planned
    12 May 2026 at 18:00UTC

    Hello everyone,

    We would like to inform you that we will be entering a prolonged maintenance period for a migration on our web cluster today at 18:00 UTC.

    This migration, that will span across several days, will enable us to prepare our infrastructure for upcoming changes and exciting updates across our services.

    During this migration you may experience temporary disruptions affecting some of our web services, including tracker data availability. However, active pilot and ATC sessions should continue operating normally without interruption.

    If you encounter any prolonged issues during or after the maintenance, please reach out to our User Support team through the Family Discord ticketing system. You can join our Family Discord on https://ivao.family

    Thank you for your patience and understanding.

Support System Migration
  • Completed
    10 May 2026 at 03:57UTC
    Completed
    10 May 2026 at 03:57UTC
    Maintenance has completed successfully.
  • Planned
    10 May 2026 at 01:20UTC
    Planned
    10 May 2026 at 01:20UTC

    Essential maintenance will be carried out on the Support System. During this period, the Support System will be temporarily unavailable.

  • Update
    10 May 2026 at 01:17UTC
    Update
    10 May 2026 at 01:17UTC
    Maintenance is now in progress
  • In progress
    10 May 2026 at 01:17UTC
    In progress
    10 May 2026 at 01:17UTC

    Maintenance is now in progress. The Support System is now not available.

May 2026 to Jul 2026

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